:root {
  --bg: #f8fafc;
  --bg-gradient: linear-gradient(180deg, #f8fafc 0%, #ffffff 100%);
  --card: #ffffff;
  --muted: #6b7280;
  --text: #111827;
  --border: #e5e7eb;
  --primary: #4f46e5;
  --primary-hover: #4338ca;
  --secondary: #475569;
  --success: #10b981;
  --danger: #ef4444;
  --warning: #f59e0b;
  --info: #0ea5e9;
  --shadow: rgba(0, 0, 0, 0.05);
  --radius: 12px;
  --transition: all 0.2s ease;
  --header-height: 64px;
  --font-family: 'Inter', -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Oxygen, Ubuntu, Cantarell, 'Open Sans', 'Helvetica Neue', sans-serif;
}

[data-theme="dark"] {
  --bg: #0f172a;
  --bg-gradient: linear-gradient(180deg, #0b1220 0%, #0f172a 100%);
  --card: #1e293b;
  --muted: #94a3b8;
  --text: #f1f5f9;
  --border: #334155;
  --primary: #6366f1;
  --primary-hover: #818cf8;
  --secondary: #64748b;
  --shadow: rgba(0, 0, 0, 0.2);
  color-scheme: dark;
}

[data-theme="dark"] .btn-outline-secondary { 
  color: var(--text); 
  border-color: var(--border); 
}

[data-theme="dark"] .btn-outline-secondary:hover { 
  background-color: rgba(255,255,255,0.1); 
  color: var(--text);
}

/* Base Styles */
body { 
  background: var(--bg-gradient); 
  color: var(--text); 
  font-family: var(--font-family);
  min-height: 100vh;
  display: flex;
  flex-direction: column;
  transition: var(--transition);
}

/* Layout */
main.container { 
  max-width: 1200px; 
  flex: 1;
}

.footer {
  background-color: var(--card);
  border-top: 1px solid var(--border);
}

/* Navbar */
.navbar-dark { 
  background: rgba(17,24,39,0.95) !important; 
  backdrop-filter: saturate(180%) blur(10px); 
  box-shadow: 0 2px 5px var(--shadow);
  padding: 0.75rem 1rem;
  position: sticky;
  top: 0;
  z-index: 1000;
  display: flex !important;
}

.navbar-brand {
  font-size: 1.25rem;
  letter-spacing: -0.5px;
  color: white !important;
}

.navbar-nav {
  display: flex !important;
  flex-direction: row !important;
}

.nav-item {
  display: block !important;
}

.nav-link {
  font-weight: 600;
  padding: 0.5rem 0.75rem;
  border-radius: var(--radius);
  transition: var(--transition);
  margin: 0 0.25rem;
  color: white !important;
  display: block !important;
}

.nav-link:hover {
  background-color: rgba(255,255,255,0.2);
  color: white !important;
}

.nav-link.active {
  background-color: rgba(255,255,255,0.15);
  box-shadow: 0 0 0 1px rgba(255,255,255,0.1);
  color: white !important;
}

/* Fix for navbar toggler */
.navbar-toggler {
  padding: 0.25rem 0.75rem;
  font-size: 1.25rem;
  line-height: 1;
  background-color: transparent;
  border: 1px solid rgba(255, 255, 255, 0.1);
  border-radius: 0.25rem;
  color: white;
  cursor: pointer;
}

.navbar-toggler:focus {
  outline: none;
  box-shadow: 0 0 0 0.25rem rgba(255, 255, 255, 0.25);
}

.navbar-toggler-icon {
  display: inline-block;
  width: 1.5em;
  height: 1.5em;
  vertical-align: middle;
  background-image: url("data:image/svg+xml,%3csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 30 30'%3e%3cpath stroke='rgba%28255, 255, 255, 0.55%29' stroke-linecap='round' stroke-miterlimit='10' stroke-width='2' d='M4 7h22M4 15h22M4 23h22'/%3e%3c/svg%3e");
  background-repeat: no-repeat;
  background-position: center;
  background-size: 100%;
}

/* Navbar collapse */
.collapse:not(.show) {
  display: none !important;
}

.collapse.show {
  display: block !important;
}

/* Ensure navbar is visible */
.navbar {
  display: flex !important;
}

.navbar-collapse.show {
  display: block !important;
  width: 100%;
}

/* Fix for navbar links visibility */
.navbar-nav .nav-link,
.navbar-nav .nav-item > a,
.navbar-nav .nav-item > button {
  color: white !important;
  display: block;
  width: 100%;
}

.navbar-nav .nav-link:hover,
.navbar-nav .nav-item > a:hover,
.navbar-nav .nav-item > button:hover {
  background-color: rgba(255,255,255,0.1);
}

@media (max-width: 991.98px) {
  .navbar-collapse {
    margin-top: 0.75rem;
    padding: 0.75rem;
    background: rgba(17,24,39,0.98);
    border-radius: var(--radius);
    box-shadow: 0 4px 8px rgba(0,0,0,0.2);
    position: absolute;
    top: 100%;
    right: 0;
    left: 0;
    z-index: 1000;
  }
  
  .navbar-nav {
    flex-direction: column;
    width: 100%;
  }
  
  .navbar-nav .nav-item {
    margin-bottom: 0.5rem;
    width: 100%;
  }
  
  .navbar-nav .nav-link {
    padding: 0.75rem 1rem;
    margin: 0.25rem 0;
    text-align: left;
    display: flex;
    align-items: center;
    width: 100%;
    color: white !important;
  }
  
  .navbar-nav .nav-link i {
    margin-right: 0.75rem;
    width: 1.25rem;
    text-align: center;
  }
  
  .container > .navbar-collapse {
    margin-left: -1rem;
    margin-right: -1rem;
  }
}

.btn-create-ticket {
  color: white;
  background-color: var(--primary);
  border-radius: var(--radius);
  padding: 0.5rem 1rem;
  transition: var(--transition);
  font-weight: 600;
  box-shadow: 0 2px 4px rgba(0,0,0,0.1);
}

.btn-create-ticket:hover {
  background-color: var(--primary-hover);
  color: white;
  transform: translateY(-1px);
  box-shadow: 0 4px 6px rgba(0,0,0,0.15);
}

/* Tailwind Dropdown */
#userDropdown {
  border: 1px solid var(--border);
  box-shadow: 0 4px 6px var(--shadow);
  border-radius: var(--radius);
  z-index: 1030;
}

#userDropdown button {
  font-size: 0.875rem;
  transition: var(--transition);
}

#userDropdown hr {
  border-color: var(--border);
}

[data-theme="dark"] #userDropdown {
  background-color: var(--card);
  border-color: var(--border);
}

[data-theme="dark"] #userDropdown button {
  color: var(--text);
}

[data-theme="dark"] #userDropdown button:hover {
  background-color: rgba(255, 255, 255, 0.1);
}

[data-theme="dark"] #userDropdown button.text-red-600 {
  color: #ef4444;
}

[data-theme="dark"] #userDropdown hr {
  border-color: var(--border);
}

/* Cards */
.card { 
  background-color: var(--card); 
  border: 1px solid var(--border); 
  border-radius: var(--radius); 
  transition: var(--transition);
  overflow: hidden;
  color: var(--text);
}

.card-header { 
  background-color: transparent; 
  color: var(--muted); 
  border-bottom: 1px solid var(--border);
  padding: 1rem 1.25rem;
  font-weight: 500;
}

[data-theme="dark"] .card-title,
[data-theme="dark"] .card-text {
  color: var(--text);
}

.filter-card {
  border-radius: var(--radius);
  border: 1px solid var(--border);
}

/* Tickets */
.ticket-card {
  transition: transform 0.2s ease, box-shadow 0.2s ease;
}

.ticket-card:hover {
  transform: translateY(-3px);
  box-shadow: 0 10px 25px -5px var(--shadow) !important;
}

.ticket-id {
  font-size: 0.875rem;
  font-weight: 600;
  color: var(--muted);
}

/* Empty states */
.empty-state {
  padding: 2rem;
  background-color: var(--card);
  border-radius: 0.5rem;
  border: 1px solid var(--border);
  color: var(--text);
}

.empty-icon {
  font-size: 3rem;
  color: var(--muted);
  opacity: 0.5;
  display: block;
}

[data-theme="dark"] .empty-state h3,
[data-theme="dark"] .empty-state p,
[data-theme="dark"] .text-muted {
  color: var(--text) !important;
}

/* Dashboard */
.dashboard-card {
  height: 100%;
  transition: transform 0.2s;
}

.dashboard-card:hover {
  transform: translateY(-5px);
}

.dashboard-card .card-body {
  display: flex;
  flex-direction: column;
  align-items: center;
  justify-content: center;
  text-align: center;
  padding: 2rem;
}

.dashboard-card .icon {
  font-size: 2.5rem;
  margin-bottom: 1rem;
  color: var(--primary);
}

[data-theme="dark"] .text-bg-light {
  background-color: var(--card) !important;
  color: var(--text) !important;
}

[data-theme="dark"] .text-muted {
  color: var(--muted) !important;
}

[data-theme="dark"] .display-6 {
  color: var(--text) !important;
}

/* Fix chart text colors in dark mode */
[data-theme="dark"] .card-header,
[data-theme="dark"] .card-body,
[data-theme="dark"] .card-footer,
[data-theme="dark"] .table,
[data-theme="dark"] .table th,
[data-theme="dark"] .table td {
  color: var(--text) !important;
}

/* Badges */
.badge { 
  text-transform: capitalize; 
  border-radius: 20px; 
  padding: 0.35rem 0.75rem; 
  font-weight: 600;
  font-size: 0.75rem;
}

.status-badge {
  margin-right: 0.25rem;
}

.status-open {
  background-color: var(--info);
  color: white;
}

.status-in-progress {
  background-color: var(--warning);
  color: white;
}

.status-resolved {
  background-color: var(--success);
  color: white;
}

.status-closed {
  background-color: var(--secondary);
  color: white;
}

.priority-high {
  background-color: var(--danger);
  color: white;
}

.priority-medium {
  background-color: var(--warning);
  color: white;
}

.priority-low {
  background-color: var(--info);
  color: white;
}

/* Buttons */
.btn { 
  border-radius: var(--radius); 
  font-weight: 500;
  transition: var(--transition);
}

.btn-primary { 
  background-color: var(--primary);
  border-color: var(--primary);
  box-shadow: 0 4px 12px rgba(79, 70, 229, 0.15); 
}

.btn-primary:hover {
  background-color: var(--primary-hover);
  border-color: var(--primary-hover);
  box-shadow: 0 6px 16px rgba(79, 70, 229, 0.2);
}

.btn-outline-secondary { 
  color: var(--text); 
  border-color: var(--border); 
}

.btn-outline-secondary:hover { 
  background-color: rgba(0,0,0,0.03); 
}

.btn-create {
  padding: 0.5rem 1rem;
  font-weight: 500;
}

/* Forms */
.form-control, .form-select { 
  background-color: var(--card); 
  color: var(--text); 
  border-color: var(--border);
  border-radius: var(--radius);
  transition: var(--transition);
  padding: 0.625rem 1rem;
  font-size: 0.95rem;
}

.form-control:focus, .form-select:focus {
  border-color: var(--primary);
  box-shadow: 0 0 0 3px rgba(79, 70, 229, 0.15);
}

.form-control::placeholder { 
  color: var(--muted); 
  font-style: italic;
  opacity: 0.7;
}

.form-label {
  color: var(--muted);
  margin-bottom: 0.25rem;
  font-weight: 500;
  font-size: 0.875rem;
}

[data-theme="dark"] .form-control, 
[data-theme="dark"] .form-select {
  background-color: var(--card);
  color: var(--text);
  border-color: var(--border);
}

[data-theme="dark"] .form-control:focus, 
[data-theme="dark"] .form-select:focus {
  background-color: var(--card);
  color: var(--text);
}

[data-theme="dark"] .form-label {
  color: var(--text);
}

/* Custom form elements */
.form-check-input {
  width: 1.2em;
  height: 1.2em;
  margin-top: 0.15em;
  background-color: var(--card);
  border-color: var(--border);
  transition: var(--transition);
}

.form-check-input:checked {
  background-color: var(--primary);
  border-color: var(--primary);
}

.form-check-input:focus {
  border-color: var(--primary);
  box-shadow: 0 0 0 3px rgba(79, 70, 229, 0.15);
}

.form-check-label {
  font-size: 0.95rem;
  padding-left: 0.25rem;
}

/* Form groups with floating labels */
.form-floating > .form-control,
.form-floating > .form-select {
  height: calc(3.5rem + 2px);
  padding: 1rem 0.75rem;
}

.form-floating > label {
  padding: 1rem 0.75rem;
  color: var(--muted);
}

.form-floating > .form-control:focus ~ label,
.form-floating > .form-control:not(:placeholder-shown) ~ label,
.form-floating > .form-select ~ label {
  color: var(--primary);
  opacity: 0.8;
  transform: scale(0.85) translateY(-0.5rem) translateX(0.15rem);
}

/* Form validation styles */
.was-validated .form-control:valid, .form-control.is-valid {
  border-color: var(--success);
  background-image: url("data:image/svg+xml,%3csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 8 8'%3e%3cpath fill='%2310b981' d='M2.3 6.73L.6 4.53c-.4-1.04.46-1.4 1.1-.8l1.1 1.4 3.4-3.8c.6-.63 1.6-.27 1.2.7l-4 4.6c-.43.5-.8.4-1.1.1z'/%3e%3c/svg%3e");
  background-repeat: no-repeat;
  background-position: right calc(0.375em + 0.1875rem) center;
  background-size: calc(0.75em + 0.375rem) calc(0.75em + 0.375rem);
}

.was-validated .form-control:invalid, .form-control.is-invalid {
  border-color: var(--danger);
  background-image: url("data:image/svg+xml,%3csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 12 12' width='12' height='12' fill='none' stroke='%23ef4444'%3e%3ccircle cx='6' cy='6' r='4.5'/%3e%3cpath stroke-linejoin='round' d='M5.8 3.6h.4L6 6.5z'/%3e%3ccircle cx='6' cy='8.2' r='.6' fill='%23ef4444' stroke='none'/%3e%3c/svg%3e");
  background-repeat: no-repeat;
  background-position: right calc(0.375em + 0.1875rem) center;
  background-size: calc(0.75em + 0.375rem) calc(0.75em + 0.375rem);
}

[data-theme="dark"] .was-validated .form-control:valid, 
[data-theme="dark"] .form-control.is-valid,
[data-theme="dark"] .was-validated .form-control:invalid, 
[data-theme="dark"] .form-control.is-invalid {
  color: var(--text);
  background-color: var(--card);
}

.invalid-feedback {
  color: var(--danger);
  font-size: 0.875rem;
  margin-top: 0.25rem;
}

.valid-feedback {
  color: var(--success);
  font-size: 0.875rem;
  margin-top: 0.25rem;
}

/* Animations */
.fade-in {
  animation: fadeIn 0.3s ease-in-out;
}

@keyframes fadeIn {
  from { opacity: 0; transform: translateY(10px); }
  to { opacity: 1; transform: translateY(0); }
}

/* Additional animations */
.slide-in-right {
  animation: slideInRight 0.3s ease-in-out;
}

@keyframes slideInRight {
  from { opacity: 0; transform: translateX(20px); }
  to { opacity: 1; transform: translateX(0); }
}

.scale-in {
  animation: scaleIn 0.3s ease-in-out;
}

@keyframes scaleIn {
  from { opacity: 0; transform: scale(0.95); }
  to { opacity: 1; transform: scale(1); }
}

/* Loading states */
.loading {
  position: relative;
  pointer-events: none;
}

.loading::after {
  content: '';
  position: absolute;
  top: 0;
  left: 0;
  width: 100%;
  height: 100%;
  background-color: rgba(255, 255, 255, 0.7);
  display: flex;
  justify-content: center;
  align-items: center;
  z-index: 10;
  border-radius: inherit;
}

[data-theme="dark"] .loading::after {
  background-color: rgba(15, 23, 42, 0.7);
}

.loading::before {
  content: '';
  position: absolute;
  top: calc(50% - 15px);
  left: calc(50% - 15px);
  width: 30px;
  height: 30px;
  border: 3px solid var(--primary);
  border-top-color: transparent;
  border-radius: 50%;
  z-index: 11;
  animation: spin 0.8s linear infinite;
}

@keyframes spin {
  to { transform: rotate(360deg); }
}

/* Page transitions */
.page-transition {
  transition: opacity 0.3s ease, transform 0.3s ease;
}

.page-transition.exit {
  opacity: 0;
  transform: translateY(-10px);
}

.page-transition.enter {
  opacity: 0;
  transform: translateY(10px);
}

.page-transition.active {
  opacity: 1;
  transform: translateY(0);
}

/* Tables */
.table { 
  color: var(--text); 
}

.table thead th { 
  color: var(--muted);
  font-weight: 500;
  text-transform: uppercase;
  font-size: 0.75rem;
  letter-spacing: 0.5px;
}

.table>:not(caption)>*>* { 
  background-color: transparent; 
  border-bottom-color: var(--border); 
}

[data-theme="dark"] .table {
  color: var(--text);
}

[data-theme="dark"] .table-striped>tbody>tr:nth-of-type(odd)>* {
  background-color: rgba(255, 255, 255, 0.05);
  color: var(--text);
}

/* @mention display (ticket comments) — Teams-style */
.comment-mention {
  color: #2563eb;
  font-weight: 600;
  cursor: default;
}
[data-theme="dark"] .comment-mention,
.dark .comment-mention {
  color: #93c5fd;
}

/* System setting: reduced motion (minimal transitions site-wide) */
.helpdesk-motion-off *,
.helpdesk-motion-off *::before,
.helpdesk-motion-off *::after {
  transition-duration: 0.01ms !important;
  transition-delay: 0ms !important;
  animation-duration: 0.01ms !important;
  animation-delay: 0ms !important;
  scroll-behavior: auto !important;
}

/* --- Top navigation: single horizontal row, icons beside labels --- */
.helpdesk-topnav .helpdesk-nav-main > a.nav-link,
.helpdesk-topnav .helpdesk-nav-main > .relative > .nav-link,
.helpdesk-topnav .helpdesk-nav-main > .relative > button.nav-link {
  display: inline-flex !important;
  flex-direction: row !important;
  align-items: center;
  flex-wrap: nowrap;
  white-space: nowrap;
  min-height: 2.25rem;
  padding: 0.375rem 0.75rem;
  margin: 0;
  line-height: 1.25;
  font-size: 0.875rem;
  font-weight: 600;
  border-radius: 0.375rem;
}

.helpdesk-topnav .helpdesk-nav-main #ticketsDropdownButton.helpdesk-topnav-tickets-btn {
  display: inline-flex !important;
  flex-direction: row !important;
  align-items: center;
  justify-content: center;
  flex-wrap: nowrap;
  white-space: nowrap;
  min-height: 2.25rem;
  padding: 0.375rem 0.75rem;
  font-size: 0.875rem;
  font-weight: 600;
  line-height: 1.25;
  border: none;
  box-shadow: 0 1px 2px rgba(0, 0, 0, 0.2);
}

.helpdesk-topnav .helpdesk-nav-main #ticketsDropdownButton.helpdesk-topnav-tickets-btn:hover {
  filter: brightness(1.06);
}

@media (min-width: 768px) {
  .helpdesk-topnav .helpdesk-nav-actions {
    display: flex !important;
    align-items: center;
    flex: 1 1 auto;
    min-width: 0;
    justify-content: flex-end;
    gap: 0.75rem;
    flex-wrap: nowrap;
  }
}

@media (max-width: 1279px) {
  .helpdesk-topnav .helpdesk-nav-actions {
    flex: 1 1 auto;
    max-width: none;
  }

  .hd-app.hd-shell-ready .helpdesk-nav-actions {
    display: flex !important;
  }

  .hd-header-search__kbd {
    display: none;
  }
}

.helpdesk-topnav .helpdesk-nav-actions {
  flex-wrap: nowrap;
}

.helpdesk-topnav .helpdesk-nav-main,
.helpdesk-topnav .helpdesk-nav-user {
  display: flex;
  flex-wrap: nowrap;
  align-items: center;
}

.helpdesk-topnav .helpdesk-nav-user {
  margin-left: 0.75rem;
  padding-left: 0.75rem;
  border-left: 1px solid rgba(55, 65, 81, 0.8);
}

.tickets-container {
  min-height: 10rem;
}

.helpdesk-topnav .helpdesk-nav-user-btn {
  display: inline-flex !important;
  flex-direction: row !important;
  align-items: center;
  flex-wrap: nowrap;
  white-space: nowrap;
}

/* Tickets list: horizontal scroll always reachable (synced top bar + bounded viewport height) */
.helpdesk-tickets-table-shell .helpdesk-hscroll-top,
.helpdesk-tickets-table-shell .helpdesk-hscroll-main {
  scrollbar-width: thin;
}
.helpdesk-tickets-table-shell .helpdesk-hscroll-main {
  -webkit-overflow-scrolling: touch;
}
.helpdesk-tickets-table-shell .helpdesk-hscroll-top::-webkit-scrollbar,
.helpdesk-tickets-table-shell .helpdesk-hscroll-main::-webkit-scrollbar {
  height: 10px;
  width: 10px;
}

/* RTL (Arabic): dir=rtl mirrors header; DOM order main → user stays the same */
html.helpdesk-rtl,
html[dir="rtl"].helpdesk-rtl {
  direction: rtl;
}

html.helpdesk-rtl .helpdesk-topnav .helpdesk-brand-cluster {
  justify-content: flex-end;
}

html.helpdesk-rtl .helpdesk-topnav .helpdesk-brand-cluster .helpdesk-header-logo {
  object-position: left center;
}

/* LTR: [logo] …… [locale|dash|teams|tickets|admin | bell|profile]
   RTL: [bell|profile | admin|…|locale] …… [logo] */
html.helpdesk-rtl .helpdesk-topnav .helpdesk-nav-actions {
  justify-content: flex-end;
}

html.helpdesk-rtl .helpdesk-topnav .helpdesk-nav-user {
  margin-left: 0;
  padding-left: 0;
  border-left: none;
  margin-right: 0.75rem;
  padding-right: 0.75rem;
  border-right: 1px solid rgba(55, 65, 81, 0.8);
}

html.helpdesk-rtl .helpdesk-topnav #settingsDropdownMenu {
  inset-inline-start: auto;
  inset-inline-end: 100%;
  margin-inline-start: 0;
  margin-inline-end: 0.25rem;
}

/* Nav icons: gap after icon (works in LTR and RTL via margin-inline-end) */
html.helpdesk-rtl .helpdesk-topnav .helpdesk-nav-main .nav-link i[class*="fa-"],
html.helpdesk-rtl .helpdesk-topnav .helpdesk-nav-main .helpdesk-topnav-tickets-btn i[class*="fa-"]:first-of-type {
  margin-right: 0;
  margin-left: 0;
  margin-inline-end: 0.25rem;
}

html.helpdesk-rtl .helpdesk-topnav .helpdesk-nav-main .helpdesk-topnav-tickets-btn i.ml-1,
html.helpdesk-rtl .helpdesk-topnav .helpdesk-nav-main button.nav-link i.ml-1 {
  margin-left: 0;
  margin-inline-start: 0.25rem;
}

.helpdesk-locale-switcher {
  position: relative;
  pointer-events: auto;
}

.helpdesk-locale-btn {
  pointer-events: auto;
  cursor: pointer;
}

.helpdesk-locale-menu {
  pointer-events: auto;
}

html.helpdesk-rtl main .text-left {
  text-align: right;
}

html.helpdesk-rtl main ul.list-disc {
  padding-right: 1.25rem;
  padding-left: 0;
}

html.helpdesk-rtl .fixed.top-4.right-4 {
  right: auto;
  left: 1rem;
}

/* Ticket detail — stable [main | sidebar] columns; children keep page dir for text */
.helpdesk-ticket-page-grid {
  display: grid;
  width: 100%;
  gap: 1rem;
  grid-template-columns: minmax(0, 1fr);
}

/* Must beat the rule above — Tailwind .hidden alone loses because styles.css loads after it */
.helpdesk-ticket-page-grid.hidden {
  display: none;
}

@media (min-width: 1024px) {
  .helpdesk-ticket-page-grid {
    grid-template-columns: minmax(0, 1fr) minmax(16rem, 22rem);
    align-items: start;
  }

  .helpdesk-ticket-page-grid.hidden {
    display: none;
  }
}

.helpdesk-ticket-page-main,
.helpdesk-ticket-page-sidebar {
  width: 100%;
  min-width: 0;
}

/* Timeline rail follows text direction (fallback if Tailwind logical utils missing) */
.ticket-activity-timeline {
  position: relative;
}

.ticket-activity-timeline > li {
  position: relative;
  padding-inline-start: 3rem;
}

.ticket-activity-timeline > li > span:first-child {
  position: absolute;
  inset-inline-start: 0;
  top: 0.25rem;
}

.ticket-activity-timeline::before {
  content: '';
  position: absolute;
  inset-inline-start: 18px;
  top: 0.5rem;
  bottom: 0.5rem;
  width: 1px;
  background: #e5e7eb;
}

html.dark .ticket-activity-timeline::before,
[data-theme="dark"] .ticket-activity-timeline::before {
  background: #374151;
}

/* —— Enterprise Activity Timeline (History tab) —— */
.ticket-activity-center {
  --tac-rail: #d1d5db;
  --tac-card: #fff;
  --tac-border: #e5e7eb;
  --tac-muted: #6b7280;
  --tac-accent: #2563eb;
  display: flex;
  flex-direction: column;
  gap: 0.75rem;
}

html.dark .ticket-activity-center,
[data-theme="dark"] .ticket-activity-center {
  --tac-rail: #4b5563;
  --tac-card: #1f2937;
  --tac-border: #374151;
  --tac-muted: #9ca3af;
}

.ticket-activity-center__toolbar {
  display: flex;
  flex-direction: column;
  gap: 0.75rem;
}

@media (min-width: 768px) {
  .ticket-activity-center__toolbar {
    flex-direction: row;
    align-items: flex-start;
    justify-content: space-between;
  }
}

.ticket-activity-center__filters {
  display: flex;
  flex-wrap: wrap;
  gap: 0.35rem;
}

.ticket-activity-filter {
  font-size: 0.75rem;
  line-height: 1.2;
  padding: 0.4rem 0.65rem;
  min-height: 2rem;
  border-radius: 999px;
  border: 1px solid var(--tac-border);
  background: transparent;
  color: var(--tac-muted);
  cursor: pointer;
}

.ticket-activity-filter:hover,
.ticket-activity-filter:focus-visible {
  border-color: var(--tac-accent);
  color: var(--tac-accent);
  outline: none;
}

.ticket-activity-filter.is-active {
  background: rgba(37, 99, 235, 0.1);
  border-color: var(--tac-accent);
  color: var(--tac-accent);
  font-weight: 600;
}

.ticket-activity-center__actions {
  display: flex;
  flex-wrap: wrap;
  gap: 0.5rem;
  align-items: center;
}

.ticket-activity-search-input {
  min-width: min(100%, 16rem);
  flex: 1;
  font-size: 0.875rem;
  padding: 0.45rem 0.75rem;
  border-radius: 0.5rem;
  border: 1px solid var(--tac-border);
  background: var(--tac-card);
  color: inherit;
}

.ticket-activity-export {
  display: inline-flex;
  gap: 0.25rem;
}

.ticket-activity-export-btn {
  width: 2.25rem;
  height: 2.25rem;
  border-radius: 0.5rem;
  border: 1px solid var(--tac-border);
  background: var(--tac-card);
  color: var(--tac-muted);
  cursor: pointer;
}

.ticket-activity-export-btn:hover,
.ticket-activity-export-btn:focus-visible {
  color: var(--tac-accent);
  border-color: var(--tac-accent);
  outline: none;
}

.ticket-activity-center__meta {
  font-size: 0.75rem;
  color: var(--tac-muted);
  margin: 0;
}

.ticket-activity-day {
  margin-bottom: 1rem;
}

.ticket-activity-day__toggle {
  display: flex;
  align-items: center;
  gap: 0.5rem;
  width: 100%;
  text-align: start;
  padding: 0.4rem 0.25rem;
  font-size: 0.8rem;
  font-weight: 700;
  letter-spacing: 0.02em;
  text-transform: uppercase;
  color: var(--tac-muted);
  background: transparent;
  border: none;
  cursor: pointer;
}

.ticket-activity-day__toggle:focus-visible {
  outline: 2px solid var(--tac-accent);
  outline-offset: 2px;
}

.ticket-activity-day__chevron {
  transition: transform 0.15s ease;
  font-size: 0.65rem;
}

.ticket-activity-day.is-collapsed .ticket-activity-day__chevron {
  transform: rotate(-90deg);
}

.ticket-activity-day__count {
  margin-inline-start: auto;
  font-weight: 600;
  font-size: 0.7rem;
  background: rgba(107, 114, 128, 0.12);
  padding: 0.1rem 0.45rem;
  border-radius: 999px;
}

.ticket-activity-day__list {
  list-style: none;
  margin: 0;
  padding: 0 0 0.25rem;
  position: relative;
}

.ticket-activity-day__list::before {
  content: '';
  position: absolute;
  inset-inline-start: 1.15rem;
  top: 0.5rem;
  bottom: 0.5rem;
  width: 2px;
  background: var(--tac-rail);
}

.ticket-activity-item {
  display: grid;
  grid-template-columns: 2.5rem 1fr;
  gap: 0.65rem;
  margin: 0 0 0.85rem;
  position: relative;
}

.ticket-activity-item:focus {
  outline: none;
}

.ticket-activity-item:focus-visible .ticket-activity-item__card {
  outline: 2px solid var(--tac-accent);
  outline-offset: 2px;
}

.ticket-activity-item__rail {
  position: relative;
  z-index: 1;
  display: flex;
  justify-content: center;
  padding-top: 0.85rem;
}

.ticket-activity-item__icon {
  width: 1.75rem;
  height: 1.75rem;
  border-radius: 999px;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  font-size: 0.7rem;
  background: #f3f4f6;
  color: #4b5563;
  border: 2px solid var(--tac-card);
}

html.dark .ticket-activity-item__icon,
[data-theme="dark"] .ticket-activity-item__icon {
  background: #374151;
  color: #d1d5db;
}

.ticket-activity-item.is-system .ticket-activity-item__icon {
  background: #e5e7eb;
  color: #6b7280;
}

.ticket-activity-item__card {
  background: var(--tac-card);
  border: 1px solid var(--tac-border);
  border-radius: 0.75rem;
  padding: 0.75rem 0.9rem;
  min-width: 0;
}

.ticket-activity-item.tone-comment .ticket-activity-item__card {
  border-color: #93c5fd;
  background: rgba(59, 130, 246, 0.06);
}

.ticket-activity-item.tone-internal .ticket-activity-item__card,
.ticket-activity-item.is-internal .ticket-activity-item__card {
  border-color: #fcd34d;
  background: rgba(245, 158, 11, 0.08);
}

.ticket-activity-item.tone-requester .ticket-activity-item__card {
  border-color: #7dd3fc;
  background: rgba(14, 165, 233, 0.08);
}

.ticket-activity-item.tone-system .ticket-activity-item__card,
.ticket-activity-item.is-system .ticket-activity-item__card {
  border-color: #d1d5db;
  background: rgba(107, 114, 128, 0.06);
}

.ticket-activity-item.tone-email_in .ticket-activity-item__icon,
.ticket-activity-item.tone-email_out .ticket-activity-item__icon {
  color: #2563eb;
}

.ticket-activity-item.tone-danger .ticket-activity-item__icon {
  color: #dc2626;
  background: #fee2e2;
}

.ticket-activity-item__header {
  display: flex;
  flex-wrap: wrap;
  align-items: flex-start;
  justify-content: space-between;
  gap: 0.5rem;
  margin-bottom: 0.35rem;
}

.ticket-activity-item__actor {
  display: flex;
  align-items: center;
  gap: 0.5rem;
  min-width: 0;
}

.ticket-activity-avatar {
  width: 1.75rem;
  height: 1.75rem;
  border-radius: 999px;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  font-size: 0.65rem;
  font-weight: 700;
  background: #dbeafe;
  color: #1d4ed8;
  flex-shrink: 0;
}

.ticket-activity-avatar--system {
  background: #e5e7eb;
  color: #6b7280;
}

.ticket-activity-item__name {
  font-weight: 600;
  font-size: 0.875rem;
}

.ticket-activity-item__role {
  display: inline-block;
  margin-inline-start: 0.35rem;
  font-size: 0.65rem;
  text-transform: capitalize;
  color: var(--tac-muted);
  background: rgba(107, 114, 128, 0.12);
  padding: 0.05rem 0.4rem;
  border-radius: 999px;
}

.ticket-activity-item__time {
  font-size: 0.75rem;
  color: var(--tac-muted);
  display: flex;
  flex-direction: column;
  align-items: flex-end;
  line-height: 1.2;
}

.ticket-activity-item__title {
  font-size: 0.875rem;
  font-weight: 600;
  margin: 0 0 0.25rem;
}

.ticket-activity-item__task,
.ticket-activity-item__summary,
.ticket-activity-item__comment {
  font-size: 0.8rem;
  color: var(--tac-muted);
  margin: 0.25rem 0 0;
  white-space: pre-wrap;
  word-break: break-word;
}

.ticket-activity-item__summary {
  font-family: ui-monospace, SFMono-Regular, Menlo, Monaco, Consolas, monospace;
}

.ticket-activity-diff {
  display: flex;
  flex-direction: column;
  gap: 0.15rem;
  margin-top: 0.5rem;
  padding: 0.5rem 0.65rem;
  border-radius: 0.5rem;
  background: rgba(107, 114, 128, 0.08);
  font-size: 0.8rem;
}

.ticket-activity-diff__field {
  font-weight: 700;
  font-size: 0.7rem;
  text-transform: uppercase;
  letter-spacing: 0.03em;
  color: var(--tac-muted);
}

.ticket-activity-diff__from {
  color: #9ca3af;
  text-decoration: line-through;
}

.ticket-activity-diff__arrow {
  color: var(--tac-muted);
  font-size: 0.75rem;
}

.ticket-activity-diff__to {
  font-weight: 600;
  color: inherit;
}

.ticket-activity-diff--multi {
  list-style: none;
  margin: 0.5rem 0 0;
  padding: 0;
  display: flex;
  flex-direction: column;
  gap: 0.5rem;
}

.ticket-activity-diff--multi > li {
  display: flex;
  flex-direction: column;
  gap: 0.15rem;
  padding: 0.5rem 0.65rem;
  border-radius: 0.5rem;
  background: rgba(107, 114, 128, 0.08);
  font-size: 0.8rem;
}

.ticket-activity-email {
  display: grid;
  gap: 0.35rem;
  margin: 0.5rem 0 0;
  font-size: 0.8rem;
}

.ticket-activity-email > div {
  display: grid;
  grid-template-columns: 6.5rem 1fr;
  gap: 0.5rem;
}

.ticket-activity-email dt {
  color: var(--tac-muted);
  margin: 0;
}

.ticket-activity-email dd {
  margin: 0;
  font-weight: 500;
  word-break: break-word;
}

.ticket-activity-empty {
  text-align: center;
  padding: 2rem 1rem;
  color: var(--tac-muted);
  font-size: 0.875rem;
}

.ticket-activity-empty i {
  font-size: 1.5rem;
  margin-bottom: 0.5rem;
  display: block;
}

.ticket-activity-loader {
  display: flex;
  align-items: center;
  justify-content: center;
  gap: 0.5rem;
  padding: 0.75rem;
  font-size: 0.8rem;
  color: var(--tac-muted);
}

.ticket-activity-sentinel {
  height: 1px;
}

.sr-only {
  position: absolute;
  width: 1px;
  height: 1px;
  padding: 0;
  margin: -1px;
  overflow: hidden;
  clip: rect(0, 0, 0, 0);
  white-space: nowrap;
  border: 0;
}

@media (max-width: 640px) {
  .ticket-activity-item {
    grid-template-columns: 2rem 1fr;
    gap: 0.4rem;
  }

  .ticket-activity-item__card {
    padding: 0.65rem 0.75rem;
  }

  .ticket-activity-day__list::before {
    inset-inline-start: 0.9rem;
  }

  .ticket-activity-email > div {
    grid-template-columns: 1fr;
    gap: 0.1rem;
  }
}

/* Dashboard Command Center foundation */
.cc-section.is-collapsed .cc-section-toggle i {
  transform: rotate(-90deg);
}
.cc-section .cc-section-toggle {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  width: 2rem;
  height: 2rem;
  border-radius: 0.5rem;
  border: 1px solid transparent;
  color: #64748b;
  transition: background 0.15s ease, color 0.15s ease, border-color 0.15s ease;
}
.cc-section .cc-section-toggle:hover,
.cc-section .cc-section-toggle:focus-visible {
  color: #4f46e5;
  background: rgba(79, 70, 229, 0.08);
  border-color: rgba(79, 70, 229, 0.25);
  outline: none;
}
.cc-section .cc-section-toggle i {
  transition: transform 0.15s ease;
  display: inline-block;
}
.cc-section.cc-pinned {
  box-shadow: 0 0 0 2px rgba(79, 70, 229, 0.28);
}
.cc-section.cc-favorite h2::after {
  content: ' ★';
  color: #f59e0b;
  font-size: 0.75em;
}
.cc-section.cc-size-sm {
  font-size: 0.92em;
}
.cc-section.cc-size-lg .text-2xl,
.cc-section.cc-size-lg .text-xl {
  font-size: 1.35em;
}
/* Widget size S/M/L — smooth width transitions (ops row applies real %) */
.cc-section.cc-w-s,
.cc-section.cc-w-m,
.cc-section.cc-w-l {
  transition: flex-basis 0.28s ease, max-width 0.28s ease, width 0.28s ease;
}

/* Command Center operational widgets (additive) */
.cc-widget-host {
  min-height: 2.5rem;
}
.cc-widget-loading {
  display: flex;
  align-items: center;
  gap: 0.5rem;
  color: #64748b;
  font-size: 0.875rem;
  padding: 0.75rem 0;
}
.cc-empty-state {
  margin: 0;
  color: #64748b;
  font-size: 0.875rem;
  line-height: 1.45;
  padding: 0.35rem 0;
}
.cc-metric-grid {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 0.65rem;
}
@media (min-width: 640px) {
  .cc-metric-grid {
    grid-template-columns: repeat(3, minmax(0, 1fr));
  }
}
@media (min-width: 1024px) {
  .cc-metric-grid {
    grid-template-columns: repeat(4, minmax(0, 1fr));
  }
}
#ccOpsRow > .cc-section.cc-w-s .cc-metric-grid {
  grid-template-columns: repeat(2, minmax(0, 1fr));
}
.cc-metric-grid--compact {
  gap: 0.5rem;
}
.cc-metric {
  border: 1px solid rgba(148, 163, 184, 0.35);
  border-radius: 0.5rem;
  padding: 0.55rem 0.65rem;
  background: rgba(248, 250, 252, 0.85);
  min-width: 0;
}
.dark .cc-metric {
  background: rgba(15, 23, 42, 0.45);
  border-color: rgba(71, 85, 105, 0.55);
}
.cc-metric__label {
  font-size: 0.68rem;
  font-weight: 500;
  letter-spacing: 0.01em;
  text-transform: uppercase;
  color: #64748b;
  line-height: 1.25;
}
.dark .cc-metric__label {
  color: #94a3b8;
}
.cc-metric__value {
  margin-top: 0.2rem;
  font-size: 1rem;
  font-weight: 700;
  color: #0f172a;
  word-break: break-word;
  overflow-wrap: anywhere;
  line-height: 1.25;
}
.dark .cc-metric__value {
  color: #f1f5f9;
}
.cc-metric--ok .cc-metric__value {
  color: #15803d;
}
.cc-metric--warn .cc-metric__value {
  color: #b45309;
}
.cc-metric--danger .cc-metric__value {
  color: #b91c1c;
}
.cc-workload-list {
  display: flex;
  flex-direction: column;
  gap: 0.85rem;
}
.cc-workload-row__head {
  display: flex;
  flex-wrap: wrap;
  justify-content: space-between;
  gap: 0.35rem;
  font-size: 0.875rem;
  margin-bottom: 0.35rem;
}
.cc-progress {
  height: 0.45rem;
  border-radius: 999px;
  background: rgba(148, 163, 184, 0.35);
  overflow: hidden;
}
.cc-progress__bar {
  height: 100%;
  background: linear-gradient(90deg, #4f46e5, #06b6d4);
  border-radius: 999px;
  max-width: 100%;
  transition: width 0.35s ease;
}
.cc-team-grid {
  display: grid;
  grid-template-columns: 1fr;
  gap: 0.75rem;
}
@media (min-width: 640px) {
  .cc-team-grid {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }
}
@media (min-width: 1024px) {
  .cc-team-grid {
    grid-template-columns: repeat(3, minmax(0, 1fr));
  }
}
.cc-team-card {
  border: 1px solid rgba(148, 163, 184, 0.35);
  border-radius: 0.5rem;
  padding: 0.85rem;
  background: #fff;
}
.dark .cc-team-card {
  background: rgba(31, 41, 55, 0.9);
  border-color: rgba(71, 85, 105, 0.55);
}
.cc-activity-list {
  list-style: none;
  margin: 0;
  padding: 0;
  max-height: 28rem;
  overflow-y: auto;
  overscroll-behavior: contain;
}
.cc-activity-item {
  display: grid;
  grid-template-columns: auto minmax(0, 1fr) auto;
  align-items: start;
  gap: 0.65rem;
  padding: 0.7rem 0.25rem;
  border-bottom: 1px solid rgba(148, 163, 184, 0.22);
  font-size: 0.875rem;
}
.cc-activity-item:last-child {
  border-bottom: none;
}
.cc-activity-item.is-internal {
  opacity: 0.88;
}
.cc-activity-item__main {
  min-width: 0;
  line-height: 1.4;
  color: #334155;
}
.dark .cc-activity-item__main {
  color: #e2e8f0;
}
.cc-activity-item__meta {
  display: flex;
  flex-direction: column;
  align-items: flex-end;
  gap: 0.15rem;
  color: #64748b;
  font-size: 0.75rem;
  white-space: nowrap;
}
.cc-activity-sentinel {
  height: 1px;
}

/* Phase 5 — Enterprise Operations Console UX */
#dashboardCommandCenter {
  gap: 1rem;
}
#dashboardCommandCenter.cc-console,
#dashboardCommandCenter.flex {
  display: flex;
  flex-direction: column;
}
#dashboardCommandCenter > .cc-section,
#dashboardCommandCenter > .cc-zone {
  margin-bottom: 0 !important;
}
.cc-zone {
  min-width: 0;
}
.cc-zone--header {
  margin-bottom: 0 !important;
}
.cc-filter-bar {
  top: 0.5rem;
  backdrop-filter: blur(8px);
  border: 1px solid rgba(148, 163, 184, 0.35);
  margin-bottom: 0 !important;
  z-index: 20;
}
.cc-filter-bar.is-stuck {
  box-shadow: 0 8px 24px rgba(15, 23, 42, 0.12);
}
#ccOpsRow,
#ccPerfRow,
.cc-widget-grid {
  display: grid;
  grid-template-columns: repeat(12, minmax(0, 1fr));
  gap: 0.85rem;
  margin-bottom: 0;
  align-items: stretch;
}
#ccOpsRow {
  order: 30;
}
#ccPerfRow {
  order: 60;
}
#ccOpsRow > .cc-section,
#ccPerfRow > .cc-section,
.cc-widget-grid > .cc-section {
  margin-bottom: 0 !important;
  height: auto;
  min-height: 0;
  box-sizing: border-box;
  min-width: 0;
  grid-column: 1 / -1;
  background: #fff;
  border: 1px solid rgba(148, 163, 184, 0.32);
  border-radius: 0.75rem;
  padding: 0.85rem 1rem 1rem;
  box-shadow: 0 1px 2px rgba(15, 23, 42, 0.05);
}
.dark #ccOpsRow > .cc-section,
.dark #ccPerfRow > .cc-section,
.dark .cc-widget-grid > .cc-section {
  background: #1f2937;
  border-color: rgba(71, 85, 105, 0.65);
  box-shadow: none;
}
#ccOpsRow > .cc-section > .flex.items-center,
#ccPerfRow > .cc-section > .flex.items-center {
  margin-bottom: 0.5rem !important;
  min-height: 1.75rem;
  cursor: pointer;
}
#ccOpsRow > .cc-section .cc-section-body,
#ccPerfRow > .cc-section .cc-section-body {
  height: auto;
  min-height: 0;
  margin-top: 0.25rem;
}
#ccOpsRow > .cc-section .cc-card.cc-widget-host,
#ccOpsRow > .cc-section .cc-widget-host.cc-card,
#ccPerfRow > .cc-section .cc-card.cc-widget-host,
#ccPerfRow > .cc-section .cc-widget-host.cc-card {
  background: transparent !important;
  box-shadow: none !important;
  border: none !important;
  border-radius: 0 !important;
  padding: 0 !important;
}
#ccOpsRow > .cc-section.is-collapsed,
#ccOpsRow > .cc-section:has(> .cc-section-body[hidden]),
#ccPerfRow > .cc-section.is-collapsed,
#ccPerfRow > .cc-section:has(> .cc-section-body[hidden]) {
  padding-bottom: 0.85rem;
}
#ccOpsRow > .cc-section.is-collapsed .cc-section-body,
#ccOpsRow > .cc-section:has(> .cc-section-body[hidden]) .cc-section-body,
#ccPerfRow > .cc-section.is-collapsed .cc-section-body,
#ccPerfRow > .cc-section:has(> .cc-section-body[hidden]) .cc-section-body {
  display: none;
}
@media (min-width: 768px) {
  #ccOpsRow > .cc-section.cc-w-s,
  #ccPerfRow > .cc-section.cc-w-s,
  .cc-widget-grid > .cc-section.cc-w-s {
    grid-column: span 6;
  }
  #ccOpsRow > .cc-section.cc-w-m,
  #ccPerfRow > .cc-section.cc-w-m,
  .cc-widget-grid > .cc-section.cc-w-m {
    grid-column: span 6;
  }
  #ccOpsRow > .cc-section.cc-w-l,
  #ccPerfRow > .cc-section.cc-w-l,
  .cc-widget-grid > .cc-section.cc-w-l {
    grid-column: 1 / -1;
  }
}
@media (min-width: 1280px) {
  #ccOpsRow > .cc-section.cc-w-s,
  #ccPerfRow > .cc-section.cc-w-s,
  .cc-widget-grid > .cc-section.cc-w-s {
    grid-column: span 3;
  }
  #ccOpsRow > .cc-section.cc-w-m,
  #ccPerfRow > .cc-section.cc-w-m,
  .cc-widget-grid > .cc-section.cc-w-m {
    grid-column: span 6;
  }
  #ccOpsRow > .cc-section.cc-w-l,
  #ccPerfRow > .cc-section.cc-w-l,
  .cc-widget-grid > .cc-section.cc-w-l {
    grid-column: 1 / -1;
  }
}
@media (min-width: 1600px) {
  #ccOpsRow,
  #ccPerfRow,
  .cc-widget-grid {
    gap: 1rem;
  }
}
.cc-section.cc-dragging { opacity: 0.55; }
.cc-section.cc-drop-target {
  outline: 2px dashed rgba(79, 70, 229, 0.55);
  outline-offset: 2px;
}
.cc-drag-handle {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  width: 1.75rem;
  height: 1.75rem;
  margin-right: 0.35rem;
  border-radius: 0.375rem;
  color: #94a3b8;
  cursor: grab;
  flex-shrink: 0;
  border: 1px solid rgba(148, 163, 184, 0.35);
  background: rgba(248, 250, 252, 0.9);
  padding: 0;
  touch-action: none;
  user-select: none;
}
.dark .cc-drag-handle {
  background: rgba(15, 23, 42, 0.55);
  border-color: rgba(71, 85, 105, 0.7);
  color: #cbd5e1;
}
.cc-drag-handle:hover,
.cc-drag-handle:focus-visible {
  color: #4f46e5;
  border-color: rgba(79, 70, 229, 0.45);
  background: rgba(79, 70, 229, 0.1);
  outline: none;
}
.cc-drag-handle:active {
  cursor: grabbing;
}
body.cc-customize-open .cc-widget-grid > .cc-section,
body.cc-customize-open #ccOpsRow > .cc-section,
body.cc-customize-open #ccPerfRow > .cc-section {
  box-shadow: 0 0 0 1px rgba(79, 70, 229, 0.15);
}
.cc-zone--activity .cc-card.cc-widget-host,
.cc-zone--performance .cc-card.cc-widget-host {
  border: 1px solid rgba(148, 163, 184, 0.28);
}
[data-cc-chart-card] canvas {
  max-width: 100% !important;
  height: auto !important;
}
[data-cc-chart-card] .p-4 {
  position: relative;
}
[data-cc-chart-card] [data-cc-chart-export],
[data-cc-chart-card] [data-cc-chart-fullscreen] {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  width: 1.75rem;
  height: 1.75rem;
  border-radius: 0.375rem;
  color: #64748b;
  border: 1px solid transparent;
  background: transparent;
  cursor: pointer;
}
[data-cc-chart-card] [data-cc-chart-export]:hover,
[data-cc-chart-card] [data-cc-chart-fullscreen]:hover,
[data-cc-chart-card] [data-cc-chart-export]:focus-visible,
[data-cc-chart-card] [data-cc-chart-fullscreen]:focus-visible {
  color: #4f46e5;
  border-color: rgba(79, 70, 229, 0.35);
  outline: none;
}
.cc-chart-fullscreen {
  position: fixed !important;
  inset: 1.5rem !important;
  z-index: 80;
  background: #fff;
  box-shadow: 0 25px 50px rgba(15, 23, 42, 0.35);
  max-height: none !important;
  min-height: 0 !important;
}
.dark .cc-chart-fullscreen {
  background: #1f2937;
}
.cc-chart-fullscreen-backdrop {
  position: fixed;
  inset: 0;
  background: rgba(15, 23, 42, 0.55);
  z-index: 70;
}
.cc-activity-chip {
  display: inline-flex;
  align-items: center;
  padding: 0.3rem 0.65rem;
  font-size: 0.75rem;
  font-weight: 500;
  line-height: 1.2;
  border-radius: 999px;
  border: 1px solid rgba(148, 163, 184, 0.45);
  background: #f8fafc;
  color: #475569;
  cursor: pointer;
  transition: background 0.15s ease, border-color 0.15s ease, color 0.15s ease;
}
.dark .cc-activity-chip {
  background: rgba(15, 23, 42, 0.55);
  border-color: rgba(71, 85, 105, 0.7);
  color: #cbd5e1;
}
.cc-activity-chip:hover {
  border-color: rgba(79, 70, 229, 0.4);
  color: #4338ca;
}
.cc-activity-chip.is-active {
  background: rgba(79, 70, 229, 0.12) !important;
  border-color: rgba(79, 70, 229, 0.45) !important;
  color: #4338ca !important;
}
.cc-activity-item__icon {
  width: 1.75rem;
  height: 1.75rem;
  border-radius: 999px;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  font-size: 0.7rem;
  color: #fff;
  flex-shrink: 0;
  margin-top: 0.1rem;
}
.cc-activity-item__icon.is-ticket { background: #4f46e5; }
.cc-activity-item__icon.is-assign { background: #0891b2; }
.cc-activity-item__icon.is-comment { background: #059669; }
.cc-activity-item__icon.is-workflow { background: #7c3aed; }
.cc-activity-item__icon.is-sla { background: #dc2626; }
.cc-activity-item__icon.is-system { background: #64748b; }
#ccLiveDot.is-checking {
  background: #f59e0b;
  animation: cc-pulse 1s ease-in-out infinite;
}
#ccLiveDot.is-live {
  background: #10b981;
}
@keyframes cc-pulse {
  0%, 100% { opacity: 1; }
  50% { opacity: 0.35; }
}
.cc-section > .flex.items-center.justify-between {
  cursor: pointer;
  user-select: none;
}
.cc-section > .flex.items-center.justify-between a,
.cc-section > .flex.items-center.justify-between input,
.cc-section > .flex.items-center.justify-between select,
.cc-section > .flex.items-center.justify-between button:not(.cc-section-toggle) {
  cursor: auto;
  user-select: auto;
}
.cc-section h2 .fas,
.cc-section h2 .far {
  width: 1.15rem;
  text-align: center;
  color: #64748b;
  flex-shrink: 0;
}
.dark .cc-section h2 .fas,
.dark .cc-section h2 .far {
  color: #94a3b8;
}
.cc-zone--kpis .cc-section-body > .grid > div,
.cc-zone--deep-ops .grid > div {
  box-shadow: 0 1px 2px rgba(15, 23, 42, 0.06);
}
#ccCustomizePanel {
  border-radius: 0.75rem;
  box-shadow: 0 4px 16px rgba(15, 23, 42, 0.06);
}
#ccCustomizePanel [data-cc-pref="size"] {
  min-width: 3.25rem;
  font-weight: 600;
}
.cc-section-hint {
  font-size: 0.75rem;
  color: #94a3b8;
  font-weight: 400;
  margin-left: 0.35rem;
}
@media (max-width: 767px) {
  .cc-filter-bar {
    position: static;
  }
  .cc-activity-item {
    grid-template-columns: auto minmax(0, 1fr);
  }
  .cc-activity-item__meta {
    grid-column: 2;
    flex-direction: row;
    align-items: center;
    justify-content: flex-start;
    gap: 0.75rem;
  }
}

/* Settings — collapsible section panels (Dynamics-style groups) */
.helpdesk-settings-accordion {
  display: flex;
  flex-direction: column;
  gap: 0;
}

/* Lets a wrapping <form> participate in accordion layout without breaking sibling panels */
.helpdesk-settings-accordion-form {
  display: contents;
}

.helpdesk-ticket-manage-actions {
  margin-top: 0.75rem;
  padding: 0.75rem 1rem;
  border: 1px solid var(--border);
  border-radius: var(--radius);
  background: var(--card);
}

.helpdesk-settings-toolbar {
  display: flex;
  flex-wrap: wrap;
  justify-content: flex-end;
  gap: 0.5rem;
  margin-bottom: 1rem;
}

.helpdesk-settings-toolbar button {
  font-size: 0.8125rem;
  padding: 0.375rem 0.75rem;
  border-radius: 6px;
  border: 1px solid var(--border);
  background: var(--card);
  color: var(--muted);
  cursor: pointer;
  transition: var(--transition);
}

.helpdesk-settings-toolbar button:hover {
  color: var(--text);
  border-color: var(--primary);
  background: rgba(79, 70, 229, 0.06);
}

.helpdesk-settings-panel {
  border: 1px solid var(--border);
  border-radius: 0;
  background: var(--card);
  margin: 0;
}

.helpdesk-settings-panel:first-of-type {
  border-start-start-radius: var(--radius);
  border-start-end-radius: var(--radius);
}

.helpdesk-settings-panel:last-of-type {
  border-end-start-radius: var(--radius);
  border-end-end-radius: var(--radius);
}

.helpdesk-settings-panel + .helpdesk-settings-panel {
  border-top: none;
  margin-top: -1px;
}

.helpdesk-settings-panel__summary {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 1rem;
  padding: 0.875rem 1.25rem;
  cursor: pointer;
  list-style: none;
  user-select: none;
  background: linear-gradient(180deg, rgba(79, 70, 229, 0.04) 0%, transparent 100%);
  transition: var(--transition);
}

.helpdesk-settings-panel__summary::-webkit-details-marker {
  display: none;
}

.helpdesk-settings-panel__summary::marker {
  content: '';
}

.helpdesk-settings-panel__summary:hover {
  background: rgba(79, 70, 229, 0.08);
}

.helpdesk-settings-panel[open] > .helpdesk-settings-panel__summary {
  border-bottom: 1px solid var(--border);
}

.helpdesk-settings-panel__heading {
  flex: 1;
  min-width: 0;
}

.helpdesk-settings-panel__title {
  display: flex;
  align-items: center;
  gap: 0.5rem;
  font-size: 1rem;
  font-weight: 600;
  color: var(--text);
}

.helpdesk-settings-panel__title i {
  color: var(--primary);
  width: 1.25rem;
  text-align: center;
}

.helpdesk-settings-panel__help {
  display: block;
  margin-top: 0.25rem;
  font-size: 0.8125rem;
  font-weight: 400;
  color: var(--muted);
  line-height: 1.4;
}

.helpdesk-settings-panel__chevron {
  flex-shrink: 0;
  color: var(--muted);
  font-size: 0.75rem;
  transition: transform 0.2s ease;
}

.helpdesk-settings-panel[open] .helpdesk-settings-panel__chevron {
  transform: rotate(180deg);
}

.helpdesk-settings-panel__body {
  padding: 1.25rem;
}

.helpdesk-settings-licensing {
  margin-top: 1.5rem;
}

/* Reports — fullscreen viewport */
.report-viewport:fullscreen,
.report-viewport:-webkit-full-screen {
  background: var(--card);
  padding: 1.5rem;
  overflow: auto;
  border-radius: 0;
}

.report-viewport--pseudo-fullscreen {
  position: fixed;
  inset: 0;
  z-index: 9998;
  margin: 0 !important;
  border-radius: 0 !important;
  max-height: 100vh;
  overflow: auto;
  box-shadow: none;
}

/* --- Modern UX utilities (2026 refresh) --- */
/* Visually hidden until keyboard focus (RTL-safe; no off-screen left/right offset) */
.helpdesk-skip-link {
  position: absolute;
  top: 1rem;
  inset-inline-start: 1rem;
  z-index: 9999;
  padding: 0.75rem 1rem;
  background: var(--primary);
  color: #fff;
  border-radius: var(--radius);
  font-weight: 600;
  box-shadow: 0 4px 12px rgba(0, 0, 0, 0.2);
}
.helpdesk-skip-link:not(:focus):not(:focus-visible) {
  top: 0;
  inset-inline-start: 0;
  width: 1px;
  height: 1px;
  padding: 0;
  margin: -1px;
  overflow: hidden;
  clip: rect(0, 0, 0, 0);
  clip-path: inset(50%);
  white-space: nowrap;
  border: 0;
  box-shadow: none;
}

.helpdesk-flash-stack {
  position: sticky;
  top: 0.75rem;
  z-index: 30;
}
.helpdesk-flash {
  display: flex;
  align-items: flex-start;
  gap: 0.75rem;
  padding: 0.875rem 1rem;
  border-radius: var(--radius);
  border: 1px solid transparent;
  animation: helpdesk-flash-in 0.25s ease-out;
}
@keyframes helpdesk-flash-in {
  from { opacity: 0; transform: translateY(-6px); }
  to { opacity: 1; transform: translateY(0); }
}
.helpdesk-flash-success {
  background: #ecfdf5;
  border-color: #a7f3d0;
  color: #065f46;
}
.helpdesk-flash-error {
  background: #fef2f2;
  border-color: #fecaca;
  color: #991b1b;
}
[data-theme="dark"] .helpdesk-flash-success,
.dark .helpdesk-flash-success {
  background: rgba(6, 78, 59, 0.35);
  border-color: #047857;
  color: #a7f3d0;
}
[data-theme="dark"] .helpdesk-flash-error,
.dark .helpdesk-flash-error {
  background: rgba(127, 29, 29, 0.35);
  border-color: #b91c1c;
  color: #fecaca;
}
.helpdesk-flash-icon { flex-shrink: 0; font-size: 1.125rem; margin-top: 0.1rem; }
.helpdesk-flash-body { flex: 1; font-size: 0.875rem; line-height: 1.45; }
.helpdesk-flash-close {
  flex-shrink: 0;
  padding: 0.25rem;
  opacity: 0.65;
  border-radius: 0.375rem;
  transition: opacity 0.15s;
}
.helpdesk-flash-close:hover { opacity: 1; }

/* Vanilla loading spinner (replaces Bootstrap spinner in app.js) */
.helpdesk-spinner {
  display: inline-block;
  width: 1rem;
  height: 1rem;
  border: 2px solid currentColor;
  border-right-color: transparent;
  border-radius: 50%;
  animation: spin 0.65s linear infinite;
  vertical-align: -0.15em;
  margin-inline-end: 0.35rem;
}

/* Smoother main content entrance */
main.page-transition {
  will-change: opacity, transform;
}

/* Login card polish */
.helpdesk-login-card {
  box-shadow: 0 4px 6px -1px rgba(0, 0, 0, 0.08), 0 10px 24px -4px rgba(79, 70, 229, 0.12);
}
[data-theme="dark"] .helpdesk-login-card,
.dark .helpdesk-login-card {
  box-shadow: 0 4px 6px -1px rgba(0, 0, 0, 0.3), 0 10px 24px -4px rgba(0, 0, 0, 0.4);
}

/* Focus visible for keyboard users */
:focus-visible {
  outline: 2px solid var(--primary);
  outline-offset: 2px;
}
button:focus:not(:focus-visible),
a:focus:not(:focus-visible) {
  outline: none;
}

/* Subtle scrollbar styling (WebKit) */
.helpdesk-scroll::-webkit-scrollbar { width: 8px; height: 8px; }
.helpdesk-scroll::-webkit-scrollbar-thumb {
  background: #cbd5e1;
  border-radius: 4px;
}
[data-theme="dark"] .helpdesk-scroll::-webkit-scrollbar-thumb,
.dark .helpdesk-scroll::-webkit-scrollbar-thumb {
  background: #475569;
}


body.report-fullscreen-lock {
  overflow: hidden;
}
/* Ticket list — inline quick actions */
.ticket-inline-cell {
  position: relative;
  vertical-align: middle;
}
.ticket-inline-cell[data-editable='1'] .ticket-inline-trigger {
  cursor: pointer;
}
.ticket-inline-trigger {
  display: inline-flex;
  align-items: center;
  gap: 0.35rem;
  max-width: 14rem;
  min-height: 2rem;
  padding: 0.2rem 0.4rem;
  margin: -0.2rem -0.4rem;
  border-radius: 0.375rem;
  border: 1px solid transparent;
  background: transparent;
  color: inherit;
  text-align: start;
  line-height: 1.25;
  transition: background-color 0.15s ease, border-color 0.15s ease;
}
.ticket-inline-cell[data-editable='1']:hover .ticket-inline-trigger,
.ticket-inline-trigger:focus-visible {
  border-color: #c7d2fe;
  background: rgba(99, 102, 241, 0.06);
}
.dark .ticket-inline-cell[data-editable='1']:hover .ticket-inline-trigger,
.dark .ticket-inline-trigger:focus-visible {
  border-color: #4338ca;
  background: rgba(99, 102, 241, 0.15);
}
.ticket-inline-affordance {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  width: 0.9rem;
  font-size: 0.65rem;
  color: #6b7280;
  opacity: 0;
  flex-shrink: 0;
  transition: opacity 0.15s ease;
}
.ticket-inline-cell[data-editable='1']:hover .ticket-inline-affordance,
.ticket-inline-trigger:focus-visible .ticket-inline-affordance,
.ticket-inline-trigger[aria-expanded='true'] .ticket-inline-affordance {
  opacity: 0.85;
}
.ticket-inline-cell.is-busy .ticket-inline-affordance {
  opacity: 0 !important;
}
.ticket-inline-text {
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}
.ticket-inline-badge {
  display: inline-flex;
  align-items: center;
  padding: 0.125rem 0.625rem;
  border-radius: 9999px;
  font-size: 0.75rem;
  font-weight: 500;
  line-height: 1.25;
}
.ticket-inline-spinner {
  font-size: 0.75rem;
  color: #6366f1;
}
.ticket-inline-cell.is-busy .ticket-inline-trigger {
  opacity: 0.75;
  pointer-events: none;
}
.ticket-inline-feedback {
  display: inline-flex;
  align-items: center;
  margin-top: 0.2rem;
  font-size: 0.7rem;
  font-weight: 600;
  opacity: 0;
  transition: opacity 0.35s ease;
  pointer-events: none;
}
.ticket-inline-feedback.is-visible { opacity: 1; }
.ticket-inline-feedback.is-icon {
  font-size: 0.75rem;
  line-height: 1;
}
.ticket-inline-feedback.is-ok { color: #059669; }
.ticket-inline-feedback.is-error { color: #dc2626; }
.dark .ticket-inline-feedback.is-ok { color: #34d399; }
.dark .ticket-inline-feedback.is-error { color: #f87171; }

.ticket-list-updated-label {
  font-variant-numeric: tabular-nums;
}

.ticket-inline-popover {
  position: fixed;
  z-index: 4000;
  min-width: 14rem;
  max-width: min(20rem, calc(100vw - 1rem));
  max-height: min(18rem, calc(100vh - 1rem));
  display: flex;
  flex-direction: column;
  background: #fff;
  border: 1px solid #e5e7eb;
  border-radius: 0.5rem;
  box-shadow: 0 10px 25px rgba(15, 23, 42, 0.12);
  overflow: hidden;
}
.dark .ticket-inline-popover {
  background: #1f2937;
  border-color: #374151;
  box-shadow: 0 10px 25px rgba(0, 0, 0, 0.45);
}
.ticket-inline-search {
  padding: 0.5rem;
  border-bottom: 1px solid #e5e7eb;
}
.dark .ticket-inline-search { border-bottom-color: #374151; }
.ticket-inline-search-input {
  width: 100%;
  border: 1px solid #d1d5db;
  border-radius: 0.375rem;
  padding: 0.5rem 0.65rem;
  min-height: 2.75rem;
  font-size: 0.8125rem;
  background: #fff;
  color: #111827;
}
.dark .ticket-inline-search-input {
  background: #111827;
  border-color: #4b5563;
  color: #f9fafb;
}
.ticket-inline-options {
  overflow-y: auto;
  padding: 0.25rem;
  -webkit-overflow-scrolling: touch;
}
.ticket-inline-option {
  width: 100%;
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 0.5rem;
  text-align: start;
  min-height: 2.75rem;
  padding: 0.55rem 0.7rem;
  border: 0;
  border-radius: 0.375rem;
  background: transparent;
  color: inherit;
  font-size: 0.8125rem;
  cursor: pointer;
}
.ticket-inline-option:hover,
.ticket-inline-option.is-active {
  background: #eef2ff;
  color: #3730a3;
}
.dark .ticket-inline-option:hover,
.dark .ticket-inline-option.is-active {
  background: rgba(99, 102, 241, 0.2);
  color: #c7d2fe;
}
.ticket-inline-option.is-selected {
  font-weight: 600;
}
.ticket-inline-empty {
  padding: 0.75rem;
  font-size: 0.8125rem;
  color: #6b7280;
  text-align: center;
}

.ticket-inline-cat-chips {
  display: inline-flex;
  flex-wrap: wrap;
  align-items: center;
  gap: 0.25rem;
  max-width: 14rem;
}
.ticket-inline-cat-chip {
  display: inline-flex;
  align-items: center;
  padding: 0.1rem 0.45rem;
  border-radius: 9999px;
  font-size: 0.7rem;
  font-weight: 600;
  background: #eef2ff;
  color: #3730a3;
  line-height: 1.25;
}
.dark .ticket-inline-cat-chip {
  background: rgba(99, 102, 241, 0.25);
  color: #c7d2fe;
}
.ticket-inline-cat-more {
  font-size: 0.7rem;
  font-weight: 600;
  color: #6b7280;
}

.ticket-inline-option--check {
  justify-content: flex-start;
  gap: 0.55rem;
}
.ticket-inline-check {
  width: 1rem;
  text-align: center;
  color: #6366f1;
}
.ticket-inline-multi-footer {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 0.5rem;
  padding: 0.5rem;
  border-top: 1px solid #e5e7eb;
}
.dark .ticket-inline-multi-footer {
  border-top-color: #374151;
}
.ticket-inline-multi-clear,
.ticket-inline-multi-apply {
  border: 0;
  border-radius: 0.375rem;
  min-height: 2.75rem;
  padding: 0.45rem 0.8rem;
  font-size: 0.75rem;
  font-weight: 600;
  cursor: pointer;
}
.ticket-inline-multi-clear {
  background: transparent;
  color: #6b7280;
}
.ticket-inline-multi-clear:hover {
  color: #111827;
  background: #f3f4f6;
}
.dark .ticket-inline-multi-clear:hover {
  color: #f9fafb;
  background: #374151;
}
.ticket-inline-multi-apply {
  background: #4f46e5;
  color: #fff;
}
.ticket-inline-multi-apply:hover {
  background: #4338ca;
}
.ticket-inline-popover--multi {
  min-width: min(16rem, calc(100vw - 1rem));
}

@media (max-width: 640px) {
  .ticket-inline-trigger {
    min-height: 2.75rem;
    max-width: 100%;
  }
  .ticket-inline-popover {
    min-width: min(16rem, calc(100vw - 1rem));
  }
}


/* Ticket list — bulk actions */
.ticket-bulk-bar {
  position: sticky;
  top: 0;
  z-index: 30;
  background: #eef2ff;
  border-bottom: 1px solid #c7d2fe;
  box-shadow: 0 1px 2px rgba(15, 23, 42, 0.06);
}
.dark .ticket-bulk-bar {
  background: #1e1b4b;
  border-bottom-color: #4338ca;
}
.ticket-bulk-bar.hidden { display: none; }
.ticket-bulk-bar.is-busy { opacity: 0.75; pointer-events: none; }
.ticket-bulk-bar-inner {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  gap: 0.5rem 0.75rem;
  padding: 0.65rem 0.85rem;
}
.ticket-bulk-count {
  font-size: 0.8125rem;
  font-weight: 700;
  color: #312e81;
  margin-inline-end: 0.25rem;
  white-space: nowrap;
}
.dark .ticket-bulk-count { color: #c7d2fe; }
.ticket-bulk-actions {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  gap: 0.35rem;
  flex: 1 1 auto;
}
.ticket-bulk-btn,
.ticket-bulk-clear {
  display: inline-flex;
  align-items: center;
  gap: 0.35rem;
  min-height: 2.5rem;
  padding: 0.35rem 0.7rem;
  border-radius: 0.375rem;
  border: 1px solid #c7d2fe;
  background: #fff;
  color: #312e81;
  font-size: 0.8125rem;
  font-weight: 600;
  cursor: pointer;
}
.dark .ticket-bulk-btn,
.dark .ticket-bulk-clear {
  background: #111827;
  border-color: #4338ca;
  color: #e0e7ff;
}
.ticket-bulk-btn:hover,
.ticket-bulk-clear:hover {
  background: #e0e7ff;
}
.dark .ticket-bulk-btn:hover,
.dark .ticket-bulk-clear:hover {
  background: #312e81;
}
.ticket-bulk-btn--resolve {
  border-color: #86efac;
  color: #166534;
}
.ticket-bulk-btn--close {
  border-color: #fca5a5;
  color: #991b1b;
}
.ticket-bulk-btn--more { display: none; }
.ticket-bulk-clear {
  margin-inline-start: auto;
  border-color: transparent;
  background: transparent;
  color: #4b5563;
}
.dark .ticket-bulk-clear { color: #9ca3af; }

.ticket-bulk-menu {
  position: fixed;
  z-index: 4500;
  min-width: 14rem;
  max-width: min(20rem, calc(100vw - 1rem));
  max-height: min(18rem, calc(100vh - 1rem));
  display: flex;
  flex-direction: column;
  background: #fff;
  border: 1px solid #e5e7eb;
  border-radius: 0.5rem;
  box-shadow: 0 10px 25px rgba(15, 23, 42, 0.12);
  overflow: hidden;
}
.dark .ticket-bulk-menu {
  background: #1f2937;
  border-color: #374151;
}
.ticket-bulk-menu-search {
  padding: 0.5rem;
  border-bottom: 1px solid #e5e7eb;
}
.dark .ticket-bulk-menu-search { border-bottom-color: #374151; }
.ticket-bulk-menu-search-input {
  width: 100%;
  min-height: 2.75rem;
  border: 1px solid #d1d5db;
  border-radius: 0.375rem;
  padding: 0.5rem 0.65rem;
  font-size: 0.8125rem;
  background: #fff;
  color: #111827;
}
.dark .ticket-bulk-menu-search-input {
  background: #111827;
  border-color: #4b5563;
  color: #f9fafb;
}
.ticket-bulk-menu-list {
  overflow-y: auto;
  padding: 0.25rem;
}
.ticket-bulk-menu-option {
  width: 100%;
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 0.5rem;
  min-height: 2.75rem;
  padding: 0.55rem 0.7rem;
  border: 0;
  border-radius: 0.375rem;
  background: transparent;
  color: inherit;
  font-size: 0.8125rem;
  text-align: start;
  cursor: pointer;
}
.ticket-bulk-menu-option:hover,
.ticket-bulk-menu-option.is-active {
  background: #eef2ff;
  color: #3730a3;
}
.dark .ticket-bulk-menu-option:hover,
.dark .ticket-bulk-menu-option.is-active {
  background: rgba(99, 102, 241, 0.2);
  color: #c7d2fe;
}
.ticket-bulk-menu-option--check { justify-content: flex-start; gap: 0.55rem; }
.ticket-bulk-menu-option.is-selected { font-weight: 600; }
.ticket-bulk-check { width: 1rem; color: #6366f1; text-align: center; }
.ticket-bulk-menu-empty {
  padding: 0.75rem;
  font-size: 0.8125rem;
  color: #6b7280;
  text-align: center;
}
.ticket-bulk-menu-footer {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 0.5rem;
  padding: 0.5rem;
  border-top: 1px solid #e5e7eb;
}
.dark .ticket-bulk-menu-footer { border-top-color: #374151; }
.ticket-bulk-menu-clear,
.ticket-bulk-menu-apply {
  border: 0;
  border-radius: 0.375rem;
  min-height: 2.5rem;
  padding: 0.4rem 0.75rem;
  font-size: 0.75rem;
  font-weight: 600;
  cursor: pointer;
}
.ticket-bulk-menu-clear { background: transparent; color: #6b7280; }
.ticket-bulk-menu-apply { background: #4f46e5; color: #fff; }
.ticket-bulk-menu--multi { min-width: min(16rem, calc(100vw - 1rem)); }

.ticket-bulk-modal.hidden { display: none; }
.ticket-bulk-modal {
  position: fixed;
  inset: 0;
  z-index: 5000;
  display: flex;
  align-items: center;
  justify-content: center;
  padding: 1rem;
}
.ticket-bulk-modal-backdrop {
  position: absolute;
  inset: 0;
  background: rgba(15, 23, 42, 0.45);
}
.ticket-bulk-modal-panel {
  position: relative;
  z-index: 1;
  width: min(28rem, calc(100vw - 2rem));
  max-height: min(85vh, 36rem);
  overflow: auto;
  background: #fff;
  border-radius: 0.75rem;
  box-shadow: 0 20px 40px rgba(15, 23, 42, 0.2);
  border: 1px solid #e5e7eb;
}
.dark .ticket-bulk-modal-panel {
  background: #1f2937;
  border-color: #374151;
}
.ticket-bulk-modal-body { padding: 1.25rem 1.35rem; }
.ticket-bulk-modal-title {
  margin: 0 0 0.75rem;
  font-size: 1.05rem;
  font-weight: 700;
  color: #111827;
}
.dark .ticket-bulk-modal-title { color: #f9fafb; }
.ticket-bulk-modal-text {
  margin: 0 0 1rem;
  font-size: 0.875rem;
  line-height: 1.5;
  color: #4b5563;
}
.dark .ticket-bulk-modal-text { color: #d1d5db; }
.ticket-bulk-modal-actions {
  display: flex;
  justify-content: flex-end;
  gap: 0.5rem;
  flex-wrap: wrap;
}
.ticket-bulk-modal-primary,
.ticket-bulk-modal-secondary {
  min-height: 2.5rem;
  padding: 0.45rem 0.9rem;
  border-radius: 0.375rem;
  font-size: 0.8125rem;
  font-weight: 600;
  cursor: pointer;
  border: 1px solid transparent;
}
.ticket-bulk-modal-primary {
  background: #4f46e5;
  color: #fff;
}
.ticket-bulk-modal-primary:hover { background: #4338ca; }
.ticket-bulk-modal-secondary {
  background: transparent;
  border-color: #d1d5db;
  color: #374151;
}
.dark .ticket-bulk-modal-secondary {
  border-color: #4b5563;
  color: #e5e7eb;
}
.ticket-bulk-progress {
  height: 0.5rem;
  border-radius: 9999px;
  background: #e5e7eb;
  overflow: hidden;
  margin-bottom: 0.75rem;
}
.dark .ticket-bulk-progress { background: #374151; }
.ticket-bulk-progress-bar {
  height: 100%;
  background: #4f46e5;
  transition: width 0.2s ease;
}
.ticket-bulk-progress-count {
  text-align: center;
  font-variant-numeric: tabular-nums;
  font-weight: 600;
}
.ticket-bulk-result-list {
  list-style: none;
  margin: 0 0 1rem;
  padding: 0;
}
.ticket-bulk-result-list li {
  display: flex;
  align-items: center;
  gap: 0.5rem;
  font-size: 0.875rem;
  font-weight: 600;
  margin-bottom: 0.35rem;
}
.ticket-bulk-result-list .is-ok { color: #059669; }
.ticket-bulk-result-list .is-warn { color: #d97706; }
.dark .ticket-bulk-result-list .is-ok { color: #34d399; }
.dark .ticket-bulk-result-list .is-warn { color: #fbbf24; }
.ticket-bulk-result-details {
  margin-bottom: 1rem;
  font-size: 0.8125rem;
}
.ticket-bulk-fail-list {
  margin: 0.5rem 0 0;
  padding-inline-start: 1.1rem;
  color: #6b7280;
}
.dark .ticket-bulk-fail-list { color: #9ca3af; }

.ticket-bulk-preview-changes,
.ticket-bulk-preview-summary {
  margin: 0 0 1rem;
  padding: 0.75rem 0.85rem;
  border: 1px solid #e5e7eb;
  border-radius: 0.5rem;
  background: #f9fafb;
}
.dark .ticket-bulk-preview-changes,
.dark .ticket-bulk-preview-summary {
  background: #111827;
  border-color: #374151;
}
.ticket-bulk-preview-heading {
  margin: 0 0 0.5rem;
  font-size: 0.75rem;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 0.04em;
  color: #6b7280;
}
.ticket-bulk-preview-row {
  display: flex;
  justify-content: space-between;
  gap: 0.75rem;
  font-size: 0.8125rem;
  padding: 0.25rem 0;
}
.ticket-bulk-preview-label {
  color: #6b7280;
  font-weight: 600;
}
.ticket-bulk-preview-value {
  color: #111827;
  font-weight: 600;
  text-align: end;
}
.dark .ticket-bulk-preview-value { color: #f9fafb; }
.ticket-bulk-current {
  text-align: center;
  margin-top: 0.25rem !important;
}
.ticket-bulk-undo-banner {
  margin: 0 0 0.75rem;
  font-size: 0.875rem;
  font-weight: 600;
  color: #059669;
}
.dark .ticket-bulk-undo-banner { color: #34d399; }
.ticket-bulk-modal-primary:disabled {
  opacity: 0.5;
  cursor: not-allowed;
}

@media (max-width: 900px) {
  .ticket-bulk-actions .ticket-bulk-btn:not(.ticket-bulk-btn--more) {
    display: none;
  }
  .ticket-bulk-btn--more { display: inline-flex; }
}

/* Knowledge category tree — enterprise table layout */
.kb-cat-tree-panel {
  display: flex;
  flex-direction: column;
  width: 100%;
  min-width: 0;
}
.kb-cat-tree-toolbar {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 0.75rem;
  margin-bottom: 0.75rem;
}
.kb-cat-table-wrap {
  width: 100%;
  min-width: 0;
  border: 1px solid #e5e7eb;
  border-radius: 0.5rem;
  background: #fff;
  overflow: hidden;
}
.dark .kb-cat-table-wrap {
  border-color: #374151;
  background: #1f2937;
}
.kb-cat-table {
  width: 100%;
  min-width: 0;
}
.kb-cat-thead,
.kb-cat-row {
  display: grid;
  grid-template-columns:
    minmax(14rem, 1.4fr)
    minmax(7rem, 0.9fr)
    minmax(5rem, 0.6fr)
    minmax(5.5rem, 0.55fr)
    minmax(7rem, 0.75fr)
    minmax(6rem, 0.65fr)
    minmax(5rem, 0.5fr)
    minmax(5rem, 0.5fr)
    minmax(6rem, 0.65fr)
    minmax(7rem, auto);
  gap: 0.5rem;
  align-items: center;
  width: 100%;
  min-width: 0;
}
.kb-cat-table--compact .kb-cat-col-optional {
  display: none !important;
}
.kb-cat-thead {
  padding: 0.625rem 1rem;
  background: #f8fafc;
  border-bottom: 1px solid #e5e7eb;
  font-size: 0.6875rem;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 0.05em;
  color: #64748b;
}
.dark .kb-cat-thead {
  background: #0f172a;
  border-bottom-color: #334155;
  color: #94a3b8;
}
.kb-cat-tbody {
  width: 100%;
  min-width: 0;
  min-height: calc(100vh - 24rem);
  max-height: calc(100vh - 16rem);
  overflow: auto;
}
.kb-cat-node {
  width: 100%;
  min-width: 0;
  border-bottom: 1px solid #f1f5f9;
}
.dark .kb-cat-node {
  border-bottom-color: #334155;
}
.kb-cat-node:last-child {
  border-bottom: none;
}
.kb-cat-row {
  padding: 0.625rem 1rem;
  transition: background-color 0.12s ease;
}
.kb-cat-row:hover {
  background: #f8fafc;
}
.dark .kb-cat-row:hover {
  background: rgba(51, 65, 85, 0.35);
}
.kb-cat-children {
  width: 100%;
  min-width: 0;
}
.kb-cat-cell {
  min-width: 0;
  font-size: 0.8125rem;
  color: #334155;
}
.dark .kb-cat-cell {
  color: #e2e8f0;
}
.kb-cat-cell-plain {
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}
.kb-cat-cell-num {
  font-weight: 600;
  font-variant-numeric: tabular-nums;
}
.kb-cat-category-inner {
  display: flex;
  align-items: center;
  gap: 0.5rem;
  min-width: 0;
  padding-left: calc(var(--kb-cat-depth, 0) * 1.125rem);
}
.kb-cat-toggle,
.kb-cat-toggle-spacer {
  width: 1.125rem;
  flex-shrink: 0;
  display: inline-flex;
  align-items: center;
  justify-content: center;
}
.kb-cat-toggle {
  border: none;
  background: transparent;
  color: #94a3b8;
  cursor: pointer;
  padding: 0;
}
.kb-cat-toggle:hover {
  color: #4f46e5;
}
.kb-cat-toggle i {
  font-size: 0.6875rem;
}
.kb-cat-icon {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  width: 1.625rem;
  height: 1.625rem;
  border-radius: 0.375rem;
  color: #fff;
  font-size: 0.6875rem;
  flex-shrink: 0;
}
.kb-cat-category-text {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  gap: 0.375rem;
  min-width: 0;
}
.kb-cat-name {
  font-size: 0.8125rem;
  font-weight: 600;
  color: #0f172a;
  word-break: break-word;
}
.dark .kb-cat-name {
  color: #f8fafc;
}
.kb-cat-pill {
  display: inline-flex;
  align-items: center;
  padding: 0.0625rem 0.375rem;
  border-radius: 9999px;
  font-size: 0.625rem;
  font-weight: 600;
  background: #e0e7ff;
  color: #4338ca;
  white-space: nowrap;
}
.kb-cat-pill--empty {
  background: #fef3c7;
  color: #b45309;
}
.kb-cat-status {
  display: inline-flex;
  align-items: center;
  padding: 0.125rem 0.5rem;
  border-radius: 9999px;
  font-size: 0.6875rem;
  font-weight: 600;
  white-space: nowrap;
}
.kb-cat-status--active {
  background: #dcfce7;
  color: #15803d;
}
.kb-cat-status--archived {
  background: #fee2e2;
  color: #b91c1c;
}
.dark .kb-cat-status--active {
  background: rgba(21, 128, 61, 0.2);
  color: #86efac;
}
.dark .kb-cat-status--archived {
  background: rgba(185, 28, 28, 0.2);
  color: #fca5a5;
}
.kb-cat-creator {
  display: flex;
  align-items: center;
  gap: 0.375rem;
  min-width: 0;
}
.kb-cat-avatar {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  width: 1.5rem;
  height: 1.5rem;
  border-radius: 9999px;
  background: #e0e7ff;
  color: #4338ca;
  font-size: 0.6875rem;
  font-weight: 700;
  flex-shrink: 0;
}
.kb-cat-creator-name {
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
  font-size: 0.8125rem;
}
.kb-cat-cell-actions {
  display: flex;
  flex-wrap: wrap;
  justify-content: flex-end;
  gap: 0.125rem;
}
.kb-cat-action {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  width: 1.625rem;
  height: 1.625rem;
  border: none;
  background: transparent;
  border-radius: 0.375rem;
  color: #64748b;
  cursor: pointer;
  text-decoration: none;
  font-size: 0.75rem;
}
.kb-cat-action:hover {
  background: #eef2ff;
  color: #4338ca;
}
.kb-cat-action--warn:hover {
  background: #fef3c7;
  color: #b45309;
}
.kb-cat-action--danger:hover {
  background: #fee2e2;
  color: #b91c1c;
}
.kb-cat-pagination {
  display: flex;
  align-items: center;
  justify-content: center;
  gap: 0.75rem;
  padding: 0.625rem 1rem;
  border-top: 1px solid #e5e7eb;
  background: #f8fafc;
  font-size: 0.8125rem;
  color: #64748b;
}
.dark .kb-cat-pagination {
  border-top-color: #334155;
  background: #0f172a;
  color: #94a3b8;
}
.kb-cat-page-btn {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  width: 1.75rem;
  height: 1.75rem;
  border: 1px solid #e2e8f0;
  border-radius: 0.375rem;
  background: #fff;
  color: #475569;
  cursor: pointer;
}
.kb-cat-page-btn:hover:not(:disabled) {
  border-color: #6366f1;
  color: #4338ca;
}
.kb-cat-page-btn:disabled {
  opacity: 0.4;
  cursor: not-allowed;
}
.kb-cat-node.kb-cat-hidden {
  display: none !important;
}
@media (max-width: 1280px) {
  .kb-cat-table-wrap {
    overflow-x: auto;
  }
  .kb-cat-thead,
  .kb-cat-row {
    min-width: 72rem;
  }
}